Shipping policy

At AEMAR Store, we are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotions, or public holidays, processing times may be slightly longer.

Delivery Time

Estimated delivery times within the UAE:

  • Dubai: 1–3 Business Days
  • Abu Dhabi: 2–4 Business Days
  • Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain & Al Ain: 2–5 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, courier operations, or public holidays.

Shipping Charges

🚚 FREE Delivery Across UAE

We are pleased to offer Free Shipping on all eligible orders within the United Arab Emirates.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customers across the UAE.

Please ensure that:

  • Someone is available to receive the order.
  • The correct delivery address and contact number are provided.
  • Payment is ready upon delivery.

Repeated refusal of Cash on Delivery orders may result in restrictions on future COD purchases.

Order Tracking

Once your order has been dispatched, you may receive tracking information via SMS, email, or WhatsApp (where available).

If you have not received tracking details within a reasonable time, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address or phone number is provided, delivery delays or additional courier charges may apply.

Please contact us immediately if you need to update your delivery details before your order is dispatched.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays
  • Weather conditions
  • High order volumes
  • Courier service disruptions
  • Remote delivery locations

We appreciate your patience and understanding in such situations.

Failed Delivery Attempts

If our courier is unable to deliver your order after multiple attempts due to:

  • Customer unavailability
  • Incorrect address
  • Incorrect contact number

your order may be returned or cancelled.

Additional shipping charges may apply for re-delivery.

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Photos of the product
  • Photos of the packaging
  • An unboxing video (recommended)

Our support team will review your request and assist you according to our Return & Replacement Policy.

Contact Us

If you have any questions about your shipment or delivery, please contact us.

AEMAR Store

📧 Email: rkkhanster@gmail.com

We aim to respond to all customer inquiries within 24 business hours.