Refund policy

At AEMAR Store, customer satisfaction is our priority. We carefully inspect every order before dispatch and work with trusted fulfillment partners to ensure your order arrives in excellent condition.

Replacement Policy

If you receive a product that is:

  • Incorrect
  • Damaged during shipping
  • Defective or faulty

you may request a replacement.

To be eligible, please contact us within 7 days of receiving your order and provide:

  • Your order number
  • A clear unboxing video or photos showing the issue
  • A brief description of the problem

Email us at rkkhanster@gmail.com to initiate your replacement request.

Replacement Process

After reviewing your request, our support team will verify the issue and provide the next steps.

Depending on the product and fulfillment process, we may:

  • Arrange a replacement shipment, or
  • Request that the original product be returned in its original packaging before dispatching the replacement.

Please do not return any item without receiving instructions from our support team.

Return Conditions

Returned products must:

  • Be in their original packaging
  • Include all accessories and manuals (if applicable)
  • Not be intentionally damaged or misused

Failure to meet these conditions may result in the replacement request being declined.

Change of Mind

We do not accept returns or replacements for:

  • Change of mind
  • Incorrect product selection by the customer
  • Products that have been used, damaged after delivery, or altered by the customer

Please review product descriptions carefully before placing your order.

Order Cancellation

Orders may be cancelled only before they are processed for shipment.

Once an order has entered processing or has been dispatched, cancellation is no longer possible.

Refund Policy

As a dropshipping store, AEMAR Store does not offer refunds. We provide replacements only for eligible products that arrive damaged, defective, or incorrect, subject to verification.

Contact Us

If you have any questions regarding your order or wish to request a replacement, please contact us:

Email: rkkhanster@gmail.com

Our support team will respond as quickly as possible to assist you.